The customer found her door listing heavily to the left, and tracked the problem to a deformed and half-broken extension spring.
Our team unplugged the opener, manually raised and locked the door in the open position to take the pressure off, and then carefully released the remaining tension from the springs before dethatching replacing them both. De-rusting, lubrication, and functionality/safety tests followed, with success.
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* $29 service call - deducted from the service
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