Customer Issue: The customer found her door listing heavily to the left, and tracked the problem to a deformed and half-broken extension spring.
Our Solution: Our team unplugged the opener, manually raised and locked the door in the open position to take the pressure off, and then carefully released the remaining tension from the springs before dethatching replacing them both. De-rusting, lubrication, and functionality/safety tests followed, with success.
New Garage Door Installation
Customer Issue: Old door needed to be replaced with a more presentable model.
Our Solution: The reason this customer wanted to replace his old door was that he was intending to sell his property soon and wanted to invest in a new model with more curb appeal. We suggested an Amarr® Hillcrest carriage house garage door, which came in more than a hundred different beautiful designs and had very low maintenance requirements. We completed the installation process and then made sure Mr. Franklin was completely satisfied with the new look it gave his home.
Customer Issue: A vertical track section was bent and prevented the rollers from moving smoothly.
Our Solution: We assessed the situation and told the customer we could either repair the damage to the track, which will serve as a short-term solution, or replace it with a new unit that will be more of a long term investment. He chose the latter option, and we proceeded to fit the door with a new track and then proceeded to make sure it was correctly aligned with the parallel section and that the rollers had no problem moving inside it.
Customer Issue: Broken trolley carriage.
Our Solution: The customer tried opening his garage door and was alarmed to hear a metallic tearing sound. We arrived at his house and immediately began inspecting the system to locate the source of the noise. We quickly found the trolley carriage had been damaged and a part of it broke, effectively disconnecting the opener from the door. We replaced the damaged part and reconnected the door to the opener. Then we made sure no other part sustained any damage and that the safety sensors were working correctly to ensure the customer's safety.